Thursday, March 23: How to Deliver Exceptional Internal Customer Service
11:00 am - Noon Central Standard Time
This Webinar is “live” and 60 minutes in length. You will receive your participation instructions and access code information 72 hours prior to the program. A workbook will also be provided to make it easy for you and your team to follow along with Deb. This webinar will benefit all employees. Your registration entitles you to include everyone on your team at one site.
You may think you don’t need customer service training because you do not directly deal with the external customers. Think again! Your customer is anyone who benefits from the work you do—or, conversely, suffers when your work is done poorly or not at all. Your work is part of a customer-supplier chain. It is not an isolated activity.
You are a service provider when you provide material, information or services to others within your organization or to external customers. Most employees have many more internal customers than external ones. Customer loyalty starts within the organization. When you recognize that your co-workers are your primary customers, you can improve every employee’s ability to deliver outstanding service to external customers.
- How co-workers read body language
- The power of your tone of voice
- 6 common actions that create barriers between work teams
- How to adapt the way you communicate with co-workers
- How to recognize how your co-workers perceive you
- 4 quick and easy tips for building rapport with your co-workers
- 8 ways to be more positive at work
- How to get your co-workers on your side
If you are not available to attend the 'live' Webinar, or you would like to build a training resource library for your organization, you can order the recorded version which includes the Webinar video and a handout to help you to follow along. Order the recorded version of this Webinar.