How to Build Loyalty With Angry Customers
Webinars come with a full video and workbook for you and your team to follow along with Deb. Program length: approx. 60 minutes.
All recorded Webinars are instant downloads so you can begin your next training right away. Or, you can order the CD to build your training library.
In every business, mistakes happen and customers get angry. During this Webinar, you'll learn why customers get angry, even when you're being nice. You'll discover new ways to manage complaints. When a customer complains, it means he or she cares enough about your business to give it a second chance. Angry customers are like gold because when a problem is fixed properly and stays fixed, customer loyalty actually increases!
You will learn:
- Startling statistics about customer complaints
- 6 reasons why customers leave
- The #1 customer loyalty killer
- How to stop committing the 7 sins of customer service
- The top 3 loyalty destroyers and how to avoid them
- The secrets of calming down an angry customer
- How to build loyalty even when you transfer a customer's call or put them on hold
- 12 ways to stop kissing customers goodbye
- How to take care of yourself when dealing with a nasty customer
- How to turn customer anger into customer loyalty